Deposit or Withdrawal Stuck? Monero Payment Help
Work out where your money actually is, what is normal, what is not - and what to do next. Runs entirely on this page: nothing is sent, this visit is not even counted in our anonymous stats.
What is stuck?
How long has it been?
Support message builder
Filled in below, generated on your device, never sent by us. Keep it factual: amounts, IDs, timestamps.
The red flags that are never normal
No legitimate support interaction - ever - requires your seed phrase or private keys, remote access to your device, or a payment to "release" or "verify" funds you already own. Anyone asking for those is running a scam, whatever the logo says. See the 12-check scam checklist before you send anything.
Two Monero facts that solve half the cases
Deposits become spendable after 10 confirmations (~20-40 minutes) - a credit that takes half an hour is normal, not theft. And a Monero transaction ID proves nothing about sender, receiver or amount by itself: that is what payment proofs (transaction keys) are for.